at tools2weld is easy. Placing your first order at tools2weld? Please follow
the below mentioned steps:
order would be delivered through reputed courier companies at your doorstep.
Bulk Orders (greater than 10) & heavy items are shipped through surface.
your Order is successfully placed, you will receive a confirmation over email
from tools2weld.com. This mail will have all the details related to your order.
Order details can also be viewed at My Account > Order history, if you have
placed the order through your log in id.
delivery time is 4-6 days, however for some products delivery time may vary
depending upon the availability or depending upon the size of the order
Time taken to deliver a
product depends upon the below mentioned parameters:
your order is confirmed and processed, you will receive a shipment notification
via E-mail advising you on the estimated date of delivery. You can also TRACK
receive a confirmation call for your order to verify if there isn't any change
with your order.
order status is updated to you via emails at every step. Once your order is
placed you would receive an email with your order details. Once your order
is dispatched you receive an email with your tracking details. Please check
your spam for the status of your order, if you don't see any updates. In case
of any unforeseen events which delay your order you would receive a special update
from our end.
to unforeseen circumstances, it is possible that your order might get delayed.
We will send you an E-mail/SMS informing you about the delay along with the new
expected delivery date. Visit the MY ORDERS page in your account and click on
TRACK ORDER to get real time status of your order.
we accept bulk orders, please place an order and we will call you on the number
provided by you.
no, however you can simply place another order.
if your debit/credit card isn't working we can always take your order over
phone. Do call us on +91 77173 05412. Call Timings: - 10:00 AM - 7:00 PM
(Monday to Saturday)
check your bank/credit card account to first ensure if your account has been
debited. If your account has been debited after a payment failure, it is
normally rolled back by banks within 7 business days. The time taken can vary
from bank to bank and we unfortunately won't be able to expedite this. Please
check with your bank for more details. If your bank informs you otherwise
please get back to us. If the money has been credited to our account we would
initiate refund within 3 days of your request. Receipt of the refund would
however depend on the mode of payment mode chosen by you. The expected
timelines are as below:
Because of the prevalent regulations we send the invoice along with the
product. Tags are also left intact so that a product can be returned/replaced
if your loved one faces any problem with it.
refers to packing and dispatching of your order. While placing an order, you
will find a shipping timeline on the products displayed on the website (e.g. dispatched
within 3 days). This refers to the number of working days it will take to
dispatch the product from our end. The delivery may take 4-6 days depending on
the address specified for the order.
smooth delivery of your orders, we have tied up with a number of trustworthy
delivery partners. Once your order is dispatched, you will be informed about
the shipping details via E-mail/SMS. Unfortunately, we do not offer the option
to choose your preferred delivery partner. However, we will inform you when
such services are rolled out in future.
believes in making your shopping experience perfect. However, if you receive an
open or a tampered package, please do not accept it. Report this concern by contacting
us on +91 77173 05412 or [email protected] the day you receive the product. We
will look at it immediately and get back to you.
courier companies usually make more than one attempt to deliver your order. In
case you do not receive your order, please get in touch with us.