Return/Refund Policy

Customer Return Policy

Tools2weld is happy to serve customer and fulfill their requirements. If customer receives any product which fulfills the below mentioned criterion, customer is eligible for return / replacement.

  1. Wrong item is sent- If the Model received is different from what is shown in the picture or if there is a difference in technical specifications, Tools2weld offers a full replacement/refund as requested by the customer. However the incident has to be reported within 24 hours of receiving the product with supporting images & videos. However for machines, tools, equipment, spares or accessories the color of the product might vary depending on the Manufacturing upgrades.
  2. Item Damage - In case there is damage to the product, Tools2weld offers a full replacement or refund whatever is requested by the customer. However the damage has to be reported to the Tools2weld support team within 24 hours of receiving the product with supporting photos & videos.
  3. Defective/ Incomplete Product Received - In case of a defective product, Tools2weld offers full refunds, replacement or availability of Spare parts/missing piece (If applicable) whatever is requested by the customer. The defects have to be reported within 24 hours of receiving the product with supporting images & videos.
Customer is not eligible for return/exchange if
  • Its “No longer needed”.
  • Customer tried to handle the industrial product and unable to use it which promotes any tear/damage.
  • Made to Product (on demand) will not be returned.
  • Guidelines for Return/Exchange:

For Products purchased on tools2weld, in the event the customer has any concern with the Product, the customer shall raise Return/Exchange request within the given time of the particular product.

Customer must share video with Customer care team while opening the package.

Customer must share videos &  photographs (Exterior image of the box from all sides, Interior image with packaging, damaged product image, image of the shipping label) with Customer care team in case of damaged or wrong product  within 24 hours of delivery.

All products must be in new and unopened condition with all the original packing, tags, inbox literature, and warranty/ guarantee card, freebies and accessories intact.

Tools2weld shall endeavor to process the customer refund within 7 (Seven) working days from the date of request made to the Customer Care team.


Refund Policy

 The refunds in accordance with the above guidelines shall be as per the following:
  • In case of pre-paid order, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in same account of customer buying the Product from where customer has paid the transaction amount.
  • For cash on delivery transactions, refunds, if any, will be made via demand Draft/NEFT/Cheque etc. in favor of the customer buying the Products, as per the details provided by the customer.
Refunds / Returns shall NOT be allowed in the following cases:
  • Return request is made outside the specified time frame.
  • In case where price tags, labels, original packing, freebies and accessories, box are missing.
  • If the Product is damaged by the customer, in any manner as may be determined by tools2weld at its sole discretion.
  • If Product has been used by the customer.
  • If Product sold as combo/sets cannot be returned as individual Product.
  • Tools2weld offers a full refund in case the cancellation request is made before the dispatch of the product. However for heavy shipments (Above 10 kgs) cancellation requests have to be made within 24 hours of ordering the product.
  • In case of Cancellation requests after the product has been dispatched, a courier fee would be deducted for shipments.
  • Tools2weld support team is available on [email protected]. You can alternatively also register your complaints on the Tools2weld Customer Support Number on our Website.


Refund

I've still not received the refund to my bank account. Why?

If you have received a mail/message from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same. Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

When are Refunds provided?

We work to provide the most hassle-free online shopping experience. You are covered and your money safe. We initiate the refund process as soon as we receive the details. A damaged product is returned to our warehouse and has been quality checked.

I paid the amount upfront while purchasing product from Tools2weld, how do I get the refund?

Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment from within 7-10 working days

I paid cash on delivery, how would I get the refund?

If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. Tools2weld will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account.

What are the details you require to process NEFT refund?

Once you agree for NEFT refund, you will receive an email from Tools2weld customer support team asking for.

  • Bank Name
  • Account Number
  • Account Holder’s name
  • IFSC code
  • Location of the Bank

We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.

Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Net banking?

No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made payment from.

How long will it take to refund?

It takes 7-10 working days for the money to be credited to your account.

 

Payment Options

 What are the modes of payment for purchasing on tools2weld.com? What payment methods do you accept?

We accept the following modes of payment:

  • Debit/Credit Cards/Net banking of all major banks
  • Cash On Delivery (COD)
  • NEFT/RTGS

Not all products have COD option. Please check the product page before buying. Tools2weld does not offer COD at all locations.

How can I pay if COD option is not available on my address?

If COD option is not available on your address you can always opt for Net Banking or Credit/Debit Card. In case you don't have a Net Banking or Debit Card options please contact us on our customer care for bank transfer details.

My transaction failed but the money was deducted from my account. What should I do?

We regret the inconvenience caused. Please send us a mail on [email protected] with your transaction details and we will look into it immediately. If your money has reached us, it will surely be refunded back to your account.

What should I do if my payment fails?

In case of a payment failure, please retry ensuring that information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking), your internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. All you need is to call us through at +91 77173 05412. Call Timings: - 10:00 AM - 7:00 PM (Monday to Saturday)

Can I use my bank's Internet Banking feature to make a payment?

Yes. Tools2weld offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction. We accept payment through Internet Banking from almost all banks